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Common problem
1.How are the safety and durability of this sofa bed guaranteed?
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A: Featuring a high-strength steel frame structure and silent hinge mechanism, it can withstand a maximum load of 200kg and is durable. The E1 grade environmentally friendly materials have passed the EU EN71 and US ASTM certifications, are non-toxic and harmless, and are suitable for long-term use in homes and public places. Its quality is trustworthy.
2.Does the product support customization? Can you provide OEM/ODM solutions?
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A: Yes, we offer professional OEM/ODM customization services, covering personalized requirements such as color, size, logo, and packaging. Leveraging international certifications and overseas support systems (logistics, installation guidance, warranty), we ensure efficient and stable cross-border delivery, helping brands achieve globalization.
3.Can you customize colors, sizes, or materials according to customer needs? Do you support OEM/ODM?
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A: Supported! We offer a variety of colors (light gray, charcoal gray, navy blue, etc.), fabrics (velvet, microfiber, etc.), and size options, and accept flexible configurations such as flat-pack packaging and customized packaging. Contact us for a customized quote and OEM/ODM service solutions to help you create differentiated brand products.
4.Is this medieval velvet sofa suitable for a small living room? What space-optimizing design options are available?
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A: Yes, this L-shaped design is specifically designed for small spaces, with a compact size (210×180×80cm) that makes efficient use of corner space. The high-density foam seat cushion and removable cushion structure combine comfort and ease of cleaning, making it especially suitable for practical families and studio apartments in North America and Europe.
5.Which markets and application scenarios is this sofa suitable for?
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A: The 108-inch U-shaped modular cloud-feel comfort sofa is designed specifically for the international home furnishing market, suitable for Europe, America, the Middle East, Southeast Asia, and other regions. It is applicable to a wide range of settings, including living rooms, apartments, open spaces, and hotel rooms. The modular design meets the needs of different apartment layouts and functions, combining high-end quality with a comfortable experience, making it particularly suitable for modern families and commercial spaces that value flexibility and quality.
6.Is this convertible sofa bed suitable for small apartments?
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A: Perfectly suited. The 56-inch three-in-one design easily switches between a sofa and a single bed, saving space and making it especially suitable for small urban apartments, student dormitories, and hotel rooms, combining practicality with modern aesthetics.
Terms and Conditions
1. Product Quality Assurance: All products meet the environmental and safety standards of major markets such as the EU and North America, and provide international certification reports and after-sales warranty.
2. User privacy protection: We strictly comply with data protection regulations, do not disclose customer information, and use it only for order fulfillment and service optimization.
3. After-sales service commitment: We provide full order tracking, logistics support and installation guidance, with timely response and professional service.
4. Legal Compliance Statement: We comply with international trade rules and relevant laws and regulations to ensure that our business operations are legal and compliant.
5. Revision and Update of Terms: This policy will be reviewed and updated regularly, and any changes will be communicated to customers via the official website or email.
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Technical Support
1. During the product development stage, we provide certification support that meets the environmental and safety standards of mainstream markets such as the EU and North America.
2. We provide customized design solutions and material color matching suggestions before sales.
3. The production process strictly implements the quality control system to ensure product consistency.
4. We provide international certification reports and warranty services after the sale.
5. Installation guidance and commissioning support will be provided after logistics delivery.
6. Regularly conduct training for overseas customers on usage and maintenance knowledge.
7. Establish a dedicated customer service hotline to respond to customer needs promptly.
After-sales service
1. Qingpufang Furniture provides after-sales warranty that meets international standards to ensure product quality and safety.
2. Supports customization and adjustment of product size, material, and color scheme to ensure that customers' personalized needs are met.
3. All orders enjoy full-process follow-up services, including production, logistics and installation guidance, to ensure smooth delivery.
4. Provide diversified logistics solutions and overseas warehouse fulfillment support to improve the efficiency of cross-border transactions.
5. In the event of quality problems, customers can apply for repair or replacement services according to the warranty period to ensure their rights are protected.
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Maintenance service
1. We provide global after-sales technical support, covering 30+ countries and regions, to ensure timely response to customer issues.
2. A professional team is responsible for product installation guidance and usage training to reduce the risk of misoperation.
3. Establish standardized repair procedures, ensuring full traceability from reporting a problem to its resolution, thereby improving service transparency.
4. Sufficient spare parts inventory supports rapid replacement, ensuring timely maintenance.
5. Regularly follow up on customer satisfaction, continuously optimize service quality, and enhance long-term cooperation and trust.
Contact information
Common problem
Terms and Conditions
Technical Support
After-sales service
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